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Frequently Asked Questions

  • How do I request maintenance work for my office/ area?
    Workcave maintenance requests are fulfilled by our Community Manager and or contractors. Members cannot do the work themselves. If you have a maintenance request for your office or area, please lodge a request via the Members Portal.
  • Can I have mail delivered to me at Workcave?
    Workcave is able to receive packages and deliveries during business hours as part of your membership but assumes no liability for deliveries left outside of the Workcave premises.
  • How do I adjust the temperature in my office?
    The air conditioning is set to a universal temperature of 22 degrees. Private Office and Allied Health Room Members are able to alter the temperature of their office by selecting the up or down arrows, however once the room arrives at the desired temperature it will make its way back to 22 degrees.
  • What hours is the Community Manager on-site?
    The Community Manager works on-site from 8am to 4pm Monday to Friday. You can contact the Community Manager outside of these hours by phone but please note you may be charged a service fee if it is not an emergency situation.
  • How does Workcave keep my workplace safe?
    Workcave has physical security solutions in place to ensure the protection of Members including video surveillance, Alarms and restricted access entries and exits.
  • Does Workcave have a code of conduct?
    Being a part of the WorkCave community means that you agree to behave in a courteous, friendly and professional manner when on the WorkCave premises.
  • When is the fridge cleared out?
    The Workcave fridge is cleared out at 3.30pm every Friday to keep the fridge fresh, organised, and spacious for the following week. Please ensure you remove any unwanted food and storage containers prior to this.
  • What if I want to leave something in the refrigerator over the weekend?
    Please attach a sticky note stating to keep it in the refrigerator along with your name.
  • A kitchen appliance is not working, what do I do?
    You can report any on-site issues to the Workcave Community Manager by logging a Problem ticket via the Members Portal.
  • What is Workcave’s fridge policy?
    Members are welcome to store their food in the Workcave fridge. When storing food please ensure the food is covered/secure and include your name and date.
  • How do I connect to a meeting room TV?
    Connecting to a meeting room TV is simple, just plug the given HDMI or USB-C cord directly into your device and follow the prompts.
  • How do I print at Workcave?
    Workcave uses a software called Papercut to control print jobs. After you send a job to the printer, you must physically go to the printer and release the job before the printer will complete the print. This guarantees privacy and ensures documents are not mistakenly left at the printer. Papercut also allows us to reduce our impact on the environment by encouraging purposeful printing only.
  • Does my office come with a phone?
    It is up to members to bring their own electronics including phones with them to their Workcave office/ desk.
  • How do I connect my device to the Workcave wifi and private high-speed network?
    Members can connect to the Workcave WiFi by using their assigned WiFi token. This is an individual username and password given to members as part of their on-boarding documentation. Private Office and Dedicated Desk Members also have the option of connecting to an individual private 50mbps network via the ethernet cable provided.
  • When can I access Workcave? What are the opening hours?
    Members have access to Workcave from 6am until 9pm Monday to Friday, with staffed hours being 8am to 4pm Monday to Friday.
  • What are the different memberships that Workcave offers?
    Workcave offers convenient and contemporary working solutions for Teams, Individuals and Allied Health Professionals. Our range of memberships are inclusive and were designed to take the complexity out of commercial leasing. Explore our Memberships and Inclusions here.
  • Do I have to pay a deposit or ‘bond’ for my membership?
    The deposit is a fee paid before you move in. It is a security requirement in the event that a company or member defaults on their payment. Your deposit will remain in place as you continue in your Workcave membership. Funds are returned to members upon the termination of their agreement 30 days after the move-out date. Please chat with your Community Manager to confirm your specific fee.
  • Can I bring visitors or clients to Workcave?
    Of course! Members are welcome to have visitors and clients at Workcave for a maximum of 3 hours between the staffed hours of 8am and 4pm Monday to Friday. If you require access for visitors outside of these hours please lodge a request with the Community Manager.
  • What is Workcave’s cancellation policy?
    Hot Desk members are required to provide 7 days written notice, with the cancellation taking place at the end of the current billing month. For example, a cancellation on the 21st May means that your membership will stay active until 31st May. For all other Memberships, Workcave requires a minimum of 30 days written notice on/before the next period. Please note the cancellation policy and notice requirements of your Membership Agreement.
  • What is Workcave’s pet policy?
    While we love animals, Workcave does not permit animals on the premises. If you have a service dog please note the below. Members must provide vaccination papers or service dog paperwork when bringing a pet into our premises. Pets must be house-broken. Pets are permitted only in private offices and are not allowed to roam around unsupervised. Pets must be leashed in common areas. If a pet is being disruptive, noisy, or destructive in any way, Workcave staff can ask the member to remove the pet from the space. If you wish to bring your service dog to Workcave please indicate this upon your initial contact with us.
  • What does my monthly invoice include?
    Monthly invoices include: The membership fee for your desk(s) or office(s). Any additional fees. For example baked goods, keycard replacement fees, printing services, etc. Goods and Services Tax (GST)
  • How can I view and access my invoices?
    All invoices can be accessed through the Members Portal by going to Settings > Billing.
  • What payment methods do you offer?
    Workcave offers contactless payment methods to make paying for your service as streamlined as possible. We suggest the following: Bank Transfer Xero* Stripe* *Processing fee applies
  • What are late fees? When are they applied?
    Unless otherwise stated in your Membership Agreement, Workcave charges a late fee equal to $25. Late fee percentages are subject to change as per the Membership Agreement. If we do not receive payment from you during the month, you will continue to receive non-payment notices and may be restricted from accessing the Workcave premises. If you believe you have received a late payment notice in error and have already remitted payment, please send proof of your bank payment confirmation to the Community Manager
  • What are the additional fees for printing, baked goods and off-street parking?
    Printing fees Private Office, Allied Health Room and Dedicated Desk Members have a monthly printing allowance. Once this allowance has been exhausted, any additional printing is priced at 15 cents per black and white and colour page. Baked goods fee
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